FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@stellolightstudio.com.
Q. Do you ship internationally?
A. We ship from our warehouses in India. No, Unfortunately, we do not ship internationally at this point but are working hard to bring this service soon.
Q. How long will it take for my items to arrive?
A. All orders are shipped within three working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location. Once your order has been shipped, you will receive an Email or SMS notification with the courier and tracking details so that you can track your order online.
The user will also be provided with an approximate date of delivery with the tracking details. The estimated date of delivery is solely an approximation by the carrier. We shall not be liable for delay in delivery by third party Logistic Partners. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take upto three business days.
Q. Where can I place an order from?
A. You can place an order from India. We ship all across India.
Q. Where is your company located?
A. We have an office in the beautiful country: India; Supply warehouses all across India; High-Quality vendor contacts in: india
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@stellolightstudio.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address, will you sell my information?
A. We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Do I have to pay for shipping?
A. We offer free shipping across India for all prepaid orders. For cash on delivery orders, a nominal handling fee will be added during checkout.
